AutoSuccess

DECEMBER 1, 2023

Surveys by customer service platform provider SQM note that the industry average first call resolution rate is 70% and 80% as “world-class.” According to customer support data from over 2,000 users of its reconditioning workflow software, Rapid Recon has a consistent Fixed-First-Time rate of 88.4%.

Hospitality 52

Hospitality Management Software Customer Service 52

RepairSmith

DECEMBER 14, 2023

If you notice your AWD system isn’t engaging as expected, it may be due to: Electrical sensor problems Worn-out AWD components Electrical system glitches These electrical issues can also cause your vehicle’s check engine light to turn on. But that’s not all!

Check Engine Light 52

Check Engine Light Mechanic Engineering Car 52

Tire Review Magazine

FEBRUARY 13, 2024

Jake’s introduction to the tire industry began in 2010 just after he’d finished college, when he became a technician with Bauer Built Tire & Service in St. Sometimes these technicians are hired fresh-faced, with no prior knowledge of tools or vehicles whatsoever. One of my best guys right now is a high school student.

Diesel Mechanics 59

Diesel Mechanics Insurance Oil Change IT 59

Tire Review Magazine

FEBRUARY 13, 2024

Jake’s introduction to the tire industry began in 2010 just after he’d finished college, when he became a technician with Bauer Built Tire & Service in St. Sometimes these technicians are hired fresh-faced, with no prior knowledge of tools or vehicles whatsoever. One of my best guys right now is a high school student.

Diesel Mechanics 52

Diesel Mechanics Insurance Oil Change IT 52