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Cox study shows dealership service lanes losing market share, consumer trust

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The report showed dealership service lanes accounted for 30% of all service visits in the U.S. General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. in the pre-pandemic 2018 survey.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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in 2018, before the pandemic. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. down from 35% in 2021, with general repair and service stations a close second at 28%. times a year, up from 2.3