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Cox study shows dealership service lanes losing market share, consumer trust

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in the pre-pandemic 2018 survey. The service business continues to be a key part of any dealership operation,” Cox Automotive senior manager of market and customer research Vanessa Ton said in a news release. EVs also tend to require more tire rotation and replacement, as EVs are heavier and harder on their tires.”

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

in 2018, before the pandemic. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. EVs also tend to require more tire rotation and replacement, as EVs are heavier and harder on their tires.”