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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. in 2018, before the pandemic. down from 35% in 2021, with general repair and service stations a close second at 28%. New research released by Cox Automotive on the U.S. quick lube locations, service centers.)

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in the pre-pandemic 2018 survey. When it comes to vehicle ownership, repairs and maintenance are important but can present challenges.