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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. Owners are also visiting service centers more often, according to the Cox Automotive study: In 2023, the average owner had their vehicle in for service or maintenance 2.5 in 2018, before the pandemic.

General Repair 52
General Repair Automotive Services Automotive Electric Vehicles 52
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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. As a result, they’re bringing their vehicle in for service or maintenance more often: an average of 2.5 in the pre-pandemic 2018 survey.

General Repair 98
General Repair Electric Vehicles Vehicle Tire Rotations 98
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