Cox study shows dealership service lanes losing market share, consumer trust
Auto Remarketing
DECEMBER 12, 2023
The study’s results are based on a survey conducted in the second half of 2023 of 2,493 vehicle owners — including 182 electric vehicle owners — who had at least one service performed in the previous 12 months, accounting for more than 5,500 service visits. in the pre-pandemic 2018 survey. for the average gas vehicle.
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