2018, General Repair and Management

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2018

General Repair

Management

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. in 2018, before the pandemic. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive.

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General Repair Automotive Services Automotive Electric Vehicles

Cox study shows dealership service lanes losing market share, consumer trust

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DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in the pre-pandemic 2018 survey. The report showed dealership service lanes accounted for 30% of all service visits in the U.S.

General Repair

General Repair Electric Vehicles Vehicle Tire Rotations

Auto Repair Digest

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

Cox study shows dealership service lanes losing market share, consumer trust

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