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2018

General Repair

Vehicle

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. With the global COVID pandemic now mostly in the past, the report from Cox Automotive suggests vehicle owners are driving more and holding onto existing vehicles longer due to high prices and loan rates for new vehicles.

General Repair

General Repair Automotive Services Automotive Electric Vehicles

Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. As a result, they’re bringing their vehicle in for service or maintenance more often: an average of 2.5 in the pre-pandemic 2018 survey.

General Repair

General Repair Electric Vehicles Vehicle Tire Rotations

Auto Repair Digest

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

Cox study shows dealership service lanes losing market share, consumer trust

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