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Cox study shows dealership service lanes losing market share, consumer trust

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General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. in the pre-pandemic 2018 survey. The report showed dealership service lanes accounted for 30% of all service visits in the U.S. times a year, up from 2.3

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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in 2018, before the pandemic. down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest. times a year, up from 2.3 Dealers are No.