2020 Auto Repair Customer Service 
Automotive Training Centre
DECEMBER 6, 2023
This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.
Automotive Management Network
MAY 31, 2021
Auto repair scheduling can be a touchy subject in auto shops for both staff and customers. Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Auto Repair Scheduling Solutions Making use of the right automotive software can be a great help.
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Auto Profit Masters
JULY 7, 2023
More than that, this business wasn’t just auto repair, but also a gas station, convenience store, and car wash. So, it was that Chris went from owning no locations to two auto repair shops and three other operations in the space of a few months. “We We gave the customer base something they were lacking,” says Chris.
Shop Marketing Pros
SEPTEMBER 18, 2023
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
Automotive Management Network
APRIL 15, 2021
Auto repair shops have not all experienced the same levels of lockdown or interference with business. The reality for the auto repair industry is that lockdowns meant significantly reduced numbers of cars in the bays. Cars that stay in their driveways or garages don’t need servicing. Next step – service worsens. “We
Shop Marketing Pros
NOVEMBER 1, 2023
With customer service as the foundation of internal marketing, I am also advising my clients in the coming year to greatly enhance the employee experience. Very few Automotive Service and Repair Shops are qualified to do their own marketing, successfully. Measure and monitor their success, and manage them.
RepairSmith
NOVEMBER 30, 2023
Fuel injector failure: This problem occurred in the 2016 model after 60k miles, resulting in poor fuel economy and costly repairs. Electrical wiring issues: It’s a common problem in the 2020 model and can affect your car’s navigation system, instrument panel, etc. Contact us and get AWD repairs done right in your driveway!
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