Automotive Management Network

MAY 31, 2021

Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. This is very useful data for managing scheduling as well.

Auto Repair 52

Auto Repair Software Management Automotive 52

Shop Marketing Pros

NOVEMBER 1, 2023

We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” And they manage and lead your company.

Media 130

Media Management Automotive Repair Automotive 130

RepairSmith

NOVEMBER 30, 2023

Check for VCM problems: They’ll dismantle the intake manifold to access the rear cylinder’s VCM (Variable Cylinder Management) unit. Electrical wiring issues: It’s a common problem in the 2020 model and can affect your car’s navigation system, instrument panel, etc.

Check Engine Light 52

Check Engine Light Mechanic Emissions Check Engineering 52

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 98

IT Retail Customer Service Management 98

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

Automotive Management Network

APRIL 15, 2021

Other areas suffered longer periods of economic inactivity, while still others managed to maintain nearly business as usual. Almost no one wants a repeat of the summer of 2020 when no one went anywhere and concerts and festivals were all canceled. And they will only be persuaded by consistently excellent customer service over time.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Entertainment 52