Remove 2020 Remove Customer Service Remove Service Advisor
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Is Automotive Service Advisor a Good Career? An Updated Guide for 2024

Automotive Training Centre

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.

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Dominating Marketing Metrics: Is Your Marketing Working?

Shop Marketing Pros

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

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The Evolving Automotive Customer Experience

AutoSuccess

Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. OEMs and automotive dealerships alike placed greater emphasis on Voice-of-the-Customer programs to capture and act on customer feedback.