Automotive Management Network

MAY 31, 2021

Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. Is there a solution to this problem? People want to get out and go.

Auto Repair 52

Auto Repair Software Management Automotive 52

Shop Marketing Pros

NOVEMBER 1, 2023

We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” Coach Murray Voth.

Media 130

Media Management Automotive Repair Automotive 130

RepairSmith

NOVEMBER 30, 2023

Examine the wiring harness: The Honda Pilot utilizes eco-friendly soy-based insulation in its wiring, making it prone to damage by rodents. Electrical wiring issues: It’s a common problem in the 2020 model and can affect your car’s navigation system, instrument panel, etc.

Check Engine Light 52

Check Engine Light Mechanic Emissions Check Engineering 52

AutoSuccess

SEPTEMBER 5, 2024

Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. OEMs and automotive dealerships alike placed greater emphasis on Voice-of-the-Customer programs to capture and act on customer feedback.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 98

IT Retail Customer Service Management 98

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96