Cox study shows dealership service lanes losing market share, consumer trust
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DECEMBER 12, 2023
Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. in 2021 but down from 2.8 times a year, up from 2.3
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