Cox study shows dealership service lanes losing market share, consumer trust
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DECEMBER 12, 2023
in 2023, down from 35% in the most recent previous survey in 2021. General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.
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