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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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New research released by Cox Automotive on the U.S. vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 quick lube locations, service centers.)

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. in 2021 but down from 2.8 in 2021 but down from 2.8

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The SMS Lifecycle

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He says they have been in the automotive market for nearly 10 years. He says they have seen an increase in ARO by about 20 percent since 2021. “If ARO is an indicator of all these inspections taking place, EV layered on top of that start to show how the EV is starting to impact general services,” Cavan said.

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