Cox study shows dealership service lanes losing market share, consumer trust
Auto Remarketing
DECEMBER 12, 2023
Cox’s new study, “Under the Hood: Opportunities and Challenges in the Service Industry,” found that while franchised dealerships are still vehicle owners’ top choice among service providers, their lead over service chains such as quick lube locations and service centers is shrinking. in 2021 but down from 2.8 times with 2.8
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