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The report showed dealership service lanes accounted for 30% of all service visits in the U.S. in 2023, down from 35% in the most recent previous survey in 2021. General repair shops and service stations were a close second at 28%, with tirerepair stores, body shops, specialists and other locations accounting for the rest.
In the latest report – Under the Hood: Opportunities and Challenges in the Service Industry – franchised dealerships are shown to retain their position as the industry’s top service provider but have lost ground to service chains (e.g., In 2023, dealerships accounted for 30% of all service visits in the U.S., Dealers are No.
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