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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 down from 35% in 2021, with general repair and service stations a close second at 28%.

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.

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The SMS Lifecycle

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Significant Trends in Marketplace Cavan said Vehlo has tracked product usage trends through their products, including AROs created, revenue generated, car count, and other metrics. He says they have seen an increase in ARO by about 20 percent since 2021. EVs are prevalent in the general repair market.

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