Institute for Automotive Business Excellence

SEPTEMBER 16, 2021

In an industry that stereotypically lacks customer service and is probably 30% behind other industries in what they charge, I always felt that my clients were getting a great deal. Sure, we were one of the higher-priced shops in town, but we provided top notch customer service and value that our lower-priced competitors did not.

Customer Service 52

Customer Service Consulting Education Vehicle 52

AutoSuccess

JUNE 20, 2024

Since 2021, Osborne has led Lindsey Hopkins Technical College (LHTC), serving over 2,300 students in various technical programs. ” Since 1990, Headquarter Toyota has served over three million customers, earning recognition as the largest Hispanic-owned dealership in the U.S.

Education 52

Education Car Technical Customer Service 52

AutoSuccess

FEBRUARY 19, 2024

Connected Dealer Services announces a new enhancement to its suite of dealership tools: True Odometer Mileage Reporting for vehicles 2021 or newer. “At Connected Dealer Services, we understand that accuracy means everything in dealership operations,” said Shane Wilson, president of Connected Dealer Services.

Customer Service 52

Customer Service Vehicle Management IT 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

Auto Remarketing

NOVEMBER 30, 2023

Transaction speed: Acura, BMW, Porsche and Volvo were the luxury brands cited for exceptional customer service during transactions, while Chevrolet, GMC, Mini and Subaru were recognized for efficiency in the mass-market segment.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

JUNE 10, 2024

Brooks references a recent Cox Automotive survey that revealed 30% of service work is being done at franchise dealers. In 2021, service work at franchise dealers was at 35%. He believes the decrease comes from a lack of focus on customer service. “My They don’t make the customers feel special.”

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoInc.

JULY 30, 2024

Color-change wrap films and printed wrap films are used to enhance and customize the appearance of personal vehicles. CAGR during the 2021-2028 forecast period ( Grandview Research ). Talk to your employees, friends and family, and current customers. Are they familiar with these vehicle customization services?

Vehicle 52

Vehicle Automotive Customer Service Technical 52

AutoSuccess

DECEMBER 11, 2023

1 In the luxury segment, Acura, BMW, Porsche and Volvo stand out for their exceptional customer service during transactions. 1 The power of reputation in automotive retail emphasizes that reviews serve as a vital feedback mechanism, reflecting not just consumer sentiment but also guiding improvements in customer service.

Finance 52

Finance Retail Customer Service Automotive 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Automotive Management Network

APRIL 15, 2021

As long as governments don’t backtrack and impose further restrictions, the outlook is better for 2021. When the economy improves, though, that’s the time to make sure your customers understand why they chose you – because you are the best. And they will only be persuaded by consistently excellent customer service over time.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Entertainment 52

RepairSmith

DECEMBER 14, 2023

You could visit a reliable dealership to bargain for units produced in 2009, 2010, 2016, 2017, 2018, 2019, 2020, and 2021. And if you need a reliable mechanic to fix your Dodge Charger, reach out to AutoNation Mobile Service. We’re a mobile auto repair and maintenance service that offers upfront pricing and stellar customer service.

Check Engine Light 52

Check Engine Light Mechanic Engineering Car 52

Lyons Garages

SEPTEMBER 2, 2022

Is it just me or has the service industry in Ireland gone to the dogs? I’m convinced that the poor levels of customer service around the place is a side effect of all the vaccinations. That was the main conclusion reached at a FIVA-supported international symposium in Bucharest on July 24th 2021.”

Vehicle 52

Vehicle Apprenticeship Car Mechanic 52

AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 98

IT Retail Customer Service Management 98

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96