Lyons Garages

SEPTEMBER 2, 2022

Is it just me or has the service industry in Ireland gone to the dogs? I’m convinced that the poor levels of customer service around the place is a side effect of all the vaccinations. That was the main conclusion reached at a FIVA-supported international symposium in Bucharest on July 24th 2021.”

Vehicle 52

Vehicle Apprenticeship Car Mechanic 52

Institute for Automotive Business Excellence

SEPTEMBER 16, 2021

In an industry that stereotypically lacks customer service and is probably 30% behind other industries in what they charge, I always felt that my clients were getting a great deal. Sure, we were one of the higher-priced shops in town, but we provided top notch customer service and value that our lower-priced competitors did not.

Customer Service 52

Customer Service Consulting Education Vehicle 52

AutoSuccess

FEBRUARY 19, 2024

Connected Dealer Services announces a new enhancement to its suite of dealership tools: True Odometer Mileage Reporting for vehicles 2021 or newer. “At Connected Dealer Services, we understand that accuracy means everything in dealership operations,” said Shane Wilson, president of Connected Dealer Services.

Customer Service 52

Customer Service Vehicle Management IT 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

Auto Remarketing

NOVEMBER 30, 2023

Trade-in experience: An August survey by Cars.com showed 50% of car shoppers plan to trade in a vehicle before their next purchase. Financing experience: With 44% of car shoppers planning to get financing in person at the dealer, according to a 2021 Cars.com survey, a positive experience is crucial, the company said.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

DECEMBER 11, 2023

1 The analysis also drilled down into six critical categories that impact a brand’s overall rating, including pricing transparency, trade-in experience, transaction speed, financing experience, and business responsiveness to reviews and vehicle inquiries.

Finance 52

Finance Retail Customer Service Automotive 52

AutoSuccess

JUNE 10, 2024

As the landscape shifts, dealerships are increasingly facing challenges from independent aftermarket repair facilities that are becoming the preferred choice for many consumers when it comes to servicing their vehicles. In 2021, service work at franchise dealers was at 35%. They don’t make the customers feel special.”

Service Advisor 52

Service Advisor Consulting Management Education 52

Automotive Management Network

APRIL 15, 2021

As long as governments don’t backtrack and impose further restrictions, the outlook is better for 2021. This meant large expenditures for cleaning auto shops and new procedures for sanitizing vehicles in an attempt to keep everyone safe. And they will only be persuaded by consistently excellent customer service over time.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Entertainment 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

RepairSmith

DECEMBER 14, 2023

If you notice your AWD system isn’t engaging as expected, it may be due to: Electrical sensor problems Worn-out AWD components Electrical system glitches These electrical issues can also cause your vehicle’s check engine light to turn on. But that’s not all!

Check Engine Light 52

Check Engine Light Mechanic Engineering Car 52

AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

Tire Review Magazine

DECEMBER 11, 2024

Indianapolis-based Best-One of Indy has transformed what could be routine vehicle service into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Since then, the brand has grown into a 285-location tire and service business within 26 states.

IT 98

IT Retail Customer Service Management 98

Tire Review Magazine

DECEMBER 11, 2024

Indianapolis-based Best-One of Indy has transformed what could be routine vehicle service into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Since then, the brand has grown into a 285-location tire and service business within 26 states.

IT 96

IT Retail Customer Service Management 96