Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops
AutoSuccess
JANUARY 5, 2024
vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021. Owners are also visiting service centers more often, according to the Cox Automotive study: In 2023, the average owner had their vehicle in for service or maintenance 2.5
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