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vehicle service industry shows that franchised dealerships continue to lose share to generalrepair shops. down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 down from 35% in 2021, with generalrepair and service stations a close second at 28%.
When Autel debuted the MaxiSYS MS906 tablet line in 2017, one goal was to give the generalrepair technician a workhorse of a tablet line with exceptional vehicle coverage and functionality to meet the diagnostic and service challenges of every vehicle that enters the shop.
Dealership service departments are not only losing market share to generalrepair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.
He says they have seen an increase in ARO by about 20 percent since 2021. “If ARO is an indicator of all these inspections taking place, EV layered on top of that start to show how the EV is starting to impact general services,” Cavan said. EVs are prevalent in the generalrepair market. What does this mean?
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