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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 down from 35% in 2021, with general repair and service stations a close second at 28%.

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The Autel MaxiSYS MS906 MAX Your Next Go-to Diagnostics and Service Tablet

Brake & Front End

When Autel debuted the MaxiSYS MS906 tablet line in 2017, one goal was to give the general repair technician a workhorse of a tablet line with exceptional vehicle coverage and functionality to meet the diagnostic and service challenges of every vehicle that enters the shop.

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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.

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The SMS Lifecycle

Autoshop Solutions

He says they have seen an increase in ARO by about 20 percent since 2021. “If ARO is an indicator of all these inspections taking place, EV layered on top of that start to show how the EV is starting to impact general services,” Cavan said. EVs are prevalent in the general repair market. What does this mean?

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