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Cox study shows dealership service lanes losing market share, consumer trust

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in 2023, down from 35% in the most recent previous survey in 2021. General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.

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Beat Inflation with a VID Membership

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Original Members (signed from July 2021 - December 2021) If you signed up for an original membership last year in 2021, your current price will be recognized until your 1-year membership expires this year. You are guaranteed your current price until your 1-year membership is up. We added more value for our VID Members!

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest.