Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops
AutoSuccess
JANUARY 5, 2024
In the latest report – Under the Hood: Opportunities and Challenges in the Service Industry – franchised dealerships are shown to retain their position as the industry’s top service provider but have lost ground to service chains (e.g., quick lube locations, service centers.) down from 35% in 2021. Dealers are No.
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