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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

Cox’s new study, “Under the Hood: Opportunities and Challenges in the Service Industry,” found that while franchised dealerships are still vehicle owners’ top choice among service providers, their lead over service chains such as quick lube locations and service centers is shrinking. for the average gas vehicle.

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Widewail Report Says EV Customers Leave More One-Star Reviews

AutoSuccess

Widewail has released the 2023 Widewail Voice of the Customer Report , which studies the voice of today’s automotive customer by compiling U.S. new car dealerships’ Google reviews from the first half of 2023. in Q2 2023. Despite rising car prices, pricing meets customer expectations in 2023.

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Reports challenge consumer perceptions about EV range, chargers

Auto Remarketing

Two new reports are challenging consumer perceptions — and doubts — about electric vehicles. The survey showed 58% said they believed the median range of a 2023 model EV is 250 miles or less — the U.S. The report said charging failures due to station outages and equipment malfunctions fell from 71% in Q4 2023 to 59% in Q1 2024.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

In the latest report – Under the Hood: Opportunities and Challenges in the Service Industry – franchised dealerships are shown to retain their position as the industry’s top service provider but have lost ground to service chains (e.g., In 2023, dealerships accounted for 30% of all service visits in the U.S.,

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Study shows relevance of dealerships is rising – led by Gen Z

Auto Remarketing

Are traditional car dealerships becoming less relevant in this era of digital disruption? The 2024 Urban Science Dealership Transformation Index polled 3,005 U.S. car buyers in three “key dimensions” — dealer relevance, trend resistance and actions — to measure customer perception of dealers.

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Snow Plow Drivers Save The Day, VW Buyers Want Hybrid Scouts And A Melting Lexus GX In This Week's News Roundup

Jalopnik

sales drop in 2024 in comparison to 2023, and now it seems its dealers dont even trust the direction it is heading in. A new dealership sentiment survey from Kerrigan Advisors, a dealership consulting Read more. Stellantis is not having a good time right now. The Transatlantic automaker just posed a 15 percent overall U.S.