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Cox study shows dealership service lanes losing market share, consumer trust

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Cox’s new study, “Under the Hood: Opportunities and Challenges in the Service Industry,” found that while franchised dealerships are still vehicle owners’ top choice among service providers, their lead over service chains such as quick lube locations and service centers is shrinking.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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In the latest report – Under the Hood: Opportunities and Challenges in the Service Industry – franchised dealerships are shown to retain their position as the industry’s top service provider but have lost ground to service chains (e.g., In 2023, dealerships accounted for 30% of all service visits in the U.S.,