2023 Customer Service Oil Change 
Auto Service World
SEPTEMBER 12, 2024
Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 These market shares have remained almost unchanged from 2023, the report noted. These proportions have remained consistent since 2023. per cent jump.
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.
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Autoshop Solutions
NOVEMBER 15, 2023
“The whole team, from design and account reps to customer service, are all a delight to work with. I truly feel like they get to know their customers, our team and that reflects in the design of our website. The post EURO CLINIC WINS THE 2023 WOMEN IN AUTO CARE AUTOMOTIVE COMMUNICATIONS AWARD FOR BEST WEBSITE!
Tire Review Magazine
OCTOBER 4, 2023
The company’s focus on people – its teammates, customers and community – is why Black’s Tire & Auto Service has been named Tire Review’s 2023 Top Shop Winner. Click here to watch us surprise Black’s that they are Tire Review’s 2023 Top Shop winner. We like to say: ‘How can we share smiles today?’
Shop Marketing Pros
JUNE 9, 2023
In direct mail, you’re promoting an oil change special. Your billboards talk about your 30 years of service and ASE certifications. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The service advisor doesn’t ask for the appointment.
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