2023 Customer Service Service Advisor 
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.
Shop Marketing Pros
SEPTEMBER 18, 2023
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
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AutoSuccess
MARCH 14, 2024
While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.
Shop Marketing Pros
JUNE 9, 2023
Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone. Too much work is not actually too much work.
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