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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. In 2023, dealerships accounted for 30% of all service visits in the U.S., down from 35% in 2021, with general repair and service stations a close second at 28%. quick lube locations, service centers.)

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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.

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Turbocharged 5.9L Common Rail Cummins Engine in a 1947 Ford

Tomorrow's Technician

Texas Metal has been a staple MotorTrend show since it first aired in 2017, with protagonist and long-time welder Bill Carlton putting together some of the coolest vehicle builds you’ll ever see. Early in 2023, he caught our attention again when we saw pictures on the internet of a 2004 Lamborghini Gallardo with a 5.9L Cummins engine.

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It Ain’t Bragging If You Can Back It Up

Brake & Front End

Oh, he was pleased about the fact that he had been named the 2023 Technician of the Year by Auto Value and Bumper to Bumper, and that he and his fellow finalists from all over North and Latin America were going to be highlighed.

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