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Cox study shows dealership service lanes losing market share, consumer trust

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in 2023, down from 35% in the most recent previous survey in 2021. General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest.

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Beat Inflation with a VID Membership

Girls Auto Clinic

Then, the new fee for a VID Membership in 2023 will be activated. You can bring in your car as many times as it needs, plus we added the following required services to keep your vehicle running in tip-top shape: rear wipers, cabin air filters, wheel alignments, tire repairs, and check engine light scans!

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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In 2023, dealerships accounted for 30% of all service visits in the U.S., Owners are also visiting service centers more often, according to the Cox Automotive study: In 2023, the average owner had their vehicle in for service or maintenance 2.5 down from 35% in 2021, with general repair and service stations a close second at 28%.