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We talked with their usedcar manager, Bryan Bough, about their private-party buying program. They didnt just tweak their existing process; they completely reinvented how they acquire usedcars. But to understand why, we need to examine how cardealerships typically work and why Dennis Dillons approach was so different.
A woman in Knoxville, Tennessee had to turn to a local news station’s “Help Me” consumer affairs guy after a usedcardealership sold her Ford Taurus out from under her after she brought it in for repairs. If that wasn’t bad enough, months later, the car was still registered in her name.
Independent cardealerships had to navigate a number of trends in 2024, from supply constraints to consumers reacting to new economic pressures. While the coming year is showing positive signs for used-dar dealers, we’ve learned that the future is never certain. That’s when financing becomes more important.
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