Auto Service World

APRIL 8, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.

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Auto Service World

DECEMBER 5, 2024

Price remains crucial in the car buying process, yet excellent customer service can be more significant. The post Habits of today’s car shoppers appeared first on Auto Service World.

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Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

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Auto Service World

JANUARY 28, 2025

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.

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AutoSuccess

FEBRUARY 27, 2024

At NADA 2024 in Las Vegas, Christian Jorn, the CEO of Remora Inc. tells how Remora positions itself as the leading car dealer website provider, emphasizing its unique conflict-free approach, superior speed and effectiveness while offering unmatched customer service and technological advantages for dealerships since 2008.

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AutoSuccess

MARCH 6, 2025

1 Fixed operations service, parts and body shop are increasingly contributing to dealerships bottom lines, with their share of total sales growing year over year. In 2024, over 25% of vehicles on the road are leased, 1 driving a steady flow of warranty service work into dealership service bays.

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Auto Service World

DECEMBER 16, 2024

The Aftermarket Auto Parts Alliance hosted more than 500 attendees, including shareholders, channel partners, and industry leaders for its 2024 Alliance Winter Shareholder Meeting last week. Held at the JW Marriott Miami Turnberry in Aventura, Florida, the four-day meeting was the largest gathering to date.

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Auto Service World

SEPTEMBER 12, 2024

Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 Canadian vehicle owners are facing rising costs for maintenance and repairs as inflation continues to impact the automotive aftermarket. per cent jump.

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Tire Review Magazine

MARCH 24, 2025

His expertise includes financial planning, cost optimization, data-driven decision-making, customer service strategies, and team building. In 2024 , he received the Top 50 Global CEO Leadership Excellence Award in Colombo. The post GRI Appoints Dr. Tharindu Atapattu as New CEO appeared first on Tire Review Magazine.

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Tire Review Magazine

MARCH 24, 2025

His expertise includes financial planning, cost optimization, data-driven decision-making, customer service strategies, and team building. In 2024 , he received the Top 50 Global CEO Leadership Excellence Award in Colombo. The post GRI Appoints Dr. Tharindu Atapattu as New CEO appeared first on Tire Review Magazine.

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Finance Customer Service Management Manufacturing 52

AutoSuccess

MARCH 27, 2025

Honda North , a flagship member of the ICL family of dealerships, earned the prestigious President’s Award for 2024 from American Honda Motor Co., The President’s Award is Honda’s highest dealership accolade, reflecting excellence in customer service, sales performance, training initiatives and facility standards.

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Tomorrow's Technician

AUGUST 15, 2024

“EVgo’s new performance monitoring tool, software updates, and ongoing equipment replacement and upgrade efforts are just some of the ways we are future proofing our fast charging network to satisfy customer demand and prepare for the growing number of EV drivers hitting the road.”

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Auto Service World

SEPTEMBER 19, 2024

He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. AARO Training & Trade Show 2024 The post Management, technical training top focus at AARO show appeared first on Auto Service World.

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Tomorrow's Technician

OCTOBER 24, 2024

Watch the video for a demonstration of the process and for insights on customer service and technician retention. Then, it’s back to Michigan, and Tamrox Automotive in Jackson, Mich., for an NTN wheel bearing replacement. The post Road to AAPEX Ep. 10: Getting our bearings appeared first on Tomorrows Technician.

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Brake & Front End

OCTOBER 24, 2024

Watch the video for a demonstration of the process and for insights on customer service and technician retention. Then, it’s back to Michigan, and Tamrox Automotive in Jackson, Mich., for an NTN wheel bearing replacement. The post Road to AAPEX Ep. 10: Getting our bearings appeared first on Brake & Front End.

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AutoSuccess

OCTOBER 21, 2024

PRT to Exhibit at AAPEX 2024 PRT , a brand of the ADD USA group and a major manufacturer of shocks, struts, and Complete Strut Assemblies, will showcase its product lines and new applications at the Venetian Expo, booth A4871 , during AAPEX 2024. Follow PRT on social media @prtautoparts.

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Media Customer Service Trucking Manufacturing 52

Tire Review Magazine

MARCH 20, 2025

Conrads management team will continue leading operations to ensure a smooth transition for customers and employees , the companies said. Dobbs Tire Commitment to Customer Service I couldnt be more excited to continue to grow the Conrads brand.

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Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D.

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Tomorrow's Technician

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. Our next stop on the road to AAPEX takes us to XL Parts in Houston.

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Brake & Front End

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. Our next stop on the road to AAPEX takes us to XL Parts in Houston.

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AutoSuccess

APRIL 26, 2024

As we venture into 2024, seven key VoIP trends are poised to revolutionize the way auto dealers communicate, collaborate and, ultimately, succeed. AI’s potential applications in VoIP for auto dealers are vast, from swiftly analyzing call data to enhancing customer service chatbots and virtual receptionists.

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Brake & Front End

JANUARY 16, 2024

Since then, Koviak has spent his career in the aftermarket, navigating the changes Tenneco has experienced throughout the years.

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Autoflow

NOVEMBER 5, 2024

Dallas, TX ( November 5, 2024 ) — Autoflow, a leading provider of innovative automotive software solutions, is excited to announce the integration of its iDVI (instant Digital Vehicle Inspection) virtual claims inspection platform with StoneEagle’s renowned FI-SCS and StoneEagleADMIN warranty administration systems.

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Auto Profit Masters

JANUARY 9, 2024

Department of Labor Statistics, it is projected that the car industry will need to see a 7% increase in new technicians by 2024 in order to keep up with demands. You’ll find tools for day-to-day business operations, vehicle inspections, inventory management, customer service, team management, and more.

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Tire Review Magazine

FEBRUARY 23, 2024

to win the 2024 Tire Review Top Shop Award , presented by Coats. The Top Shop Award is designed to recognize extraordinary and elite independent tire dealers across the country who exemplify quality, innovation, service excellence and professionalism in all they do. You know you’re the top tire dealer in town.

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AutoSuccess

NOVEMBER 1, 2024

Consumers filed 2,821 consumer complaints in the “vehicle loan or lease category” between June 1st, 2024, and September 1st, 2024. Rather, complaints often related to getting unwanted products, poor customer service or charges they didn’t think they owed.

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Tomorrow's Technician

DECEMBER 8, 2023

And Xcel Energy is a trusted advisor in transportation electrification, providing energy, infrastructure and innovative solutions for customers’ homes, businesses and EVs. Starting in 2024, 30×30 will be available through Xcel Energy’s EVSI program in Colorado and Wisconsin.

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Software Utilities Electric Vehicles Customer Service 130

AutoSuccess

FEBRUARY 1, 2024

Car Wars is announcing new and upcoming technology advancements at NADA 2024, Feb. Cari Phone Assist for Service Scheduling: Cari, in her smartest role yet, expertly handles and books service appointments, freeing up your advisors to provide top-notch customer service for those with vehicles already in the drive.

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AutoSuccess

MARCH 14, 2025

On December 19, 2024, the U.S. Department of the Treasury published a comprehensive report examining the applications, benefits and challenges of Artificial Intelligence (AI) in the financial services sector. Treasury Releases Report on the Uses, Opportunities, and Risks of Artificial Intelligence in Financial Services.

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CATI

OCTOBER 17, 2024

billion in 2024 and is expected to grow to USD 139.2 billion by 2030, with a compound annual growth rate (CAGR) of 4.58% during the 2024-2030 forecast period. According to reports from Mordor Intelligence , the size of the Canada Freight and Logistics Market is projected to be USD 106.4

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Tire Review Magazine

FEBRUARY 7, 2024

kicked off the 2024 K&M Tire Conference & Trade Show by sharing how K&M’s network of dealers can level their businesses up with quality leadership skills. kicked off the 2024 K&M Tire Conference & Trade Show by sharing how K&M’s network of dealers can level their businesses up with quality leadership skills.

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Management Finance Manufacturing Consulting 59

Auto Service World

OCTOBER 9, 2024

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. We decided to ask counter staff the same question.

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Tire Review Magazine

NOVEMBER 13, 2023

Construction on the new facility is slated for completion in 2024. The shipments and customer service were not ideal, so we are looking to improve on that the next few years with this new location.” The old facility certainly limited the growth potential because the operation was not efficient.

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AutoSuccess

JULY 16, 2024

Bill Brown Ford is an 18-time recipient of the Ford President’s Award, representing a commitment to the highest level of performance, customer service and satisfaction. ” Year-to-date 2024, Penske Automotive Group has completed acquisitions representing nearly $2 billion in estimated annualized revenue.

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AutoInc.

FEBRUARY 21, 2024

Among more than 88 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, 25 received a “B” or higher to earn a spot on the “Honor Roll” in the 2024 CRASH Network “Insurer Report Card.”

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AutoSuccess

JANUARY 29, 2024

This connected system facilitates more efficient data sharing and process management, enhancing overall operational efficiency and customer service. “It Looking ahead to the 2024 used vehicle market, Mendoza and the dealership are taking a cautiously optimistic stance.

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AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Power 2024 U.S. Customer Service Index (CSI) Study, released recently. The 2024 U.S.

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