A Tech Car Customer Service 
Automotive Training Centre
JANUARY 9, 2025
Internet of Things technology enables remote diagnostics, where mechanics can access vehicle data in real time to identify problems without the car ever leaving the owner’s driveway. This capability not only saves time but also builds trust between mechanics and customers, as transparency in diagnostics becomes a standard expectation.
Shop Marketing Pros
JUNE 9, 2023
Obviously, getting a car repaired isn’t quite the commitment that marriage is, but the principle is still the same. However, the problem that does exist is that shop owners think they’re going to live a life doing the thing they love most when they open their shop, fixing cars. Like most, I was a tech before becoming a shop owner.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Autoflow
JULY 10, 2023
Ideally, you’ll have a good mix of high-turnover services in some bays and bigger-revenue repairs in others. Every minute that a tech spends under the hood or a hoist boosts your profitability. Why look anywhere else when you get great customer service at a great rate? As a result, cars get fixed sooner and better.
Automotive Management Network
MAY 31, 2021
Auto repair scheduling can be a touchy subject in auto shops for both staff and customers. Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. If you are unable to serve your customers in a timely manner when business is booming, they won’t return.
Autoflow
MAY 8, 2023
Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong. If the driver wasn’t car-savvy, it could take several minutes to show the value of a repair. Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist.
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
Expert insights. Personalized for you.
299 
Let's personalize your content