Automotive Training Centre
JANUARY 9, 2025
By graduation, students are prepared to meet the demands of a tech-savvy clientele. Theyll be ready to deliver seamless service powered by IoT. Revolutionizing Customer Experience IoT improves vehicle performance and repair efficiency but it also transforms the customer experience. Where I work, they saw what I could do.
Tomorrow's Technician
MARCH 21, 2025
So those have not only helped me to learn some more detailed repairs for specific vehicles, but also with the employability training and customer service. And that really just helps to instill more confidence in the customer that the repair went well to come back to a pristine vehicle.
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Autoflow
JULY 10, 2023
Ideally, you’ll have a good mix of high-turnover services in some bays and bigger-revenue repairs in others. Every minute that a tech spends under the hood or a hoist boosts your profitability. Ultimately, this respect for a customer’s time makes them loyal to your auto repair shop. What makes a technician work more efficiently?
Automotive Management Network
MAY 31, 2021
Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. Is there a solution to this problem?
Autoflow
MAY 8, 2023
Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist. He or she then shares it seamlessly with all staff and the customer. I would say that’s Christian Brothers philosophy absolutely – that focus on that customer service experience.”
Shop Marketing Pros
JUNE 9, 2023
Like most, I was a tech before becoming a shop owner. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The service advisor doesn’t ask for the appointment. I was and still am at home under the hood of a car. Put a stack of R.O.s
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
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