A Tech Customer Service Information 
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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Autoflow
JULY 10, 2023
Maximize Technician Efficiency to Satisfy More Customers In today’s instant-reward world, no one wants to wait for long to get an answer. After all, we’ve all grown used to Google serving up information instantly. However, when it comes to auto repair, you want to make sure customers get a thorough estimate.
Automotive Management Network
MAY 31, 2021
Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. Is there a solution to this problem?
Shop Marketing Pros
JUNE 9, 2023
You do this by crafting campaigns that drip the information you need them to know about you over many different “touches.” Like most, I was a tech before becoming a shop owner. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. Put a stack of R.O.s
Autoflow
MAY 8, 2023
Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist. He or she then shares it seamlessly with all staff and the customer. Our DVI software establishes transparency and builds a relationship built on customer trust. All this would slow down the workflow in the shop.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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