A Tech Customer Service Presentation 
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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Shop Marketing Pros
JUNE 9, 2023
Like most, I was a tech before becoming a shop owner. Michelle said: Stopping marketing when the shop is busy Not being present in their marketing, which can cause lack of personalization, consistency with branding like Lo stated, and leaves their employees unprepared – if there are specials, offers, etc. Put a stack of R.O.s
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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