A Tech Customer Service Service Advisor 
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5
Autoflow
MAY 8, 2023
As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Sure, they made sure the techs reviewed all components but limited their findings to notes. All this would slow down the workflow in the shop.
Shop Marketing Pros
JUNE 9, 2023
Like most, I was a tech before becoming a shop owner. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone.
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