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Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customerservice and profitability. Is there a solution to this problem?
By investing time in customers, you put yourself in a position to bring in even more business. What is digital inspection software? Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist. He or she then shares it seamlessly with all staff and the customer.
Ideally, you’ll have a good mix of high-turnover services in some bays and bigger-revenue repairs in others. Every minute that a tech spends under the hood or a hoist boosts your profitability. Ultimately, this respect for a customer’s time makes them loyal to your auto repair shop. What makes a technician work more efficiently?
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