A Tech Information Service Advisor 
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5
AutoShopOwner
FEBRUARY 20, 2024
When a tech completes a timing belt in 3 hours, but the job is billed to the customer at 4 hours, we don't reduce the labor charge. BUT, if we project a check engine diagnosis to take 2 hours, but the tech completes the testing in 1.5, why do so many shops reduce the labor charge to 1.5 to the customer?
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Shop Marketing Pros
OCTOBER 27, 2023
If you’re reading this years later, don’t worry because the information in this article is timeless. You have more techs, more service advisors, and more bills to pay. You need to become an expert at diagnosing your business just like a tech diagnosing a car. As I write this, it’s October 2023.
Autoflow
MAY 8, 2023
As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Sure, they made sure the techs reviewed all components but limited their findings to notes. All this would slow down the workflow in the shop.
Shop Marketing Pros
JUNE 9, 2023
You do this by crafting campaigns that drip the information you need them to know about you over many different “touches.” Like most, I was a tech before becoming a shop owner. They give us pictures, videos, and tidbits of information that let us into their day-to-day so we can better market their shops. Put a stack of R.O.s
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