Vacations and Maintaining Production
AutoShopOwner
MAY 16, 2024
Do you have plan when a tech or service advisor is on vacation? Especially if you are busy with the phone ringing off the hook. How do maintain production?
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From the Magazine: Facing the future of auto repair
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
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Is Selling Time on Testing/Analysis jobs Hurting Our Profits?
AutoShopOwner
FEBRUARY 20, 2024
When a tech completes a timing belt in 3 hours, but the job is billed to the customer at 4 hours, we don't reduce the labor charge. BUT, if we project a check engine diagnosis to take 2 hours, but the tech completes the testing in 1.5, why do so many shops reduce the labor charge to 1.5 to the customer?
How To Grow Auto Repair Business
Autoflow
MAY 8, 2023
As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Sure, they made sure the techs reviewed all components but limited their findings to notes. All this would slow down the workflow in the shop.
How To Market Around The Slow Times In Auto Repair
Shop Marketing Pros
OCTOBER 27, 2023
You have more techs, more service advisors, and more bills to pay. You need to become an expert at diagnosing your business just like a tech diagnosing a car. If you were a tech and were good at diagnosing cars, this won’t be a problem for you because you understand deductive reasoning.
The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing
Shop Marketing Pros
JUNE 9, 2023
Like most, I was a tech before becoming a shop owner. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone. The service advisor doesn’t ask for the appointment. I was and still am at home under the hood of a car.
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