Auto Service World
JANUARY 21, 2025
As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. The business should be profitable enough to pay all the bills (including payroll), pay your business loan and allow you to save for upgrading equipment in the future.
AutoShopOwner
MAY 16, 2024
Do you have plan when a tech or service advisor is on vacation? Especially if you are busy with the phone ringing off the hook. How do maintain production?
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Auto Service World
FEBRUARY 25, 2025
But, Jeremy ONeal of AdvisorFix pointed out, the same book a technician uses to learn about fixing BMWs, for example, is the same book a tech learning in a BMW-controlled environment is learning from. In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers.
AutoShopOwner
FEBRUARY 20, 2024
When a tech completes a timing belt in 3 hours, but the job is billed to the customer at 4 hours, we don't reduce the labor charge. BUT, if we project a check engine diagnosis to take 2 hours, but the tech completes the testing in 1.5, why do so many shops reduce the labor charge to 1.5 to the customer?
Shop Marketing Pros
OCTOBER 27, 2023
You have more techs, more service advisors, and more bills to pay. You need to become an expert at diagnosing your business just like a tech diagnosing a car. If you were a tech and were good at diagnosing cars, this won’t be a problem for you because you understand deductive reasoning.
Autoflow
MAY 8, 2023
As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Sure, they made sure the techs reviewed all components but limited their findings to notes. All this would slow down the workflow in the shop.
Shop Marketing Pros
JUNE 9, 2023
Like most, I was a tech before becoming a shop owner. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone. The service advisor doesn’t ask for the appointment. I was and still am at home under the hood of a car.
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