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Serviceadvisors had the chance to take classes on topics like customer service and selling strategies. At the Overland Park Convention Centre, management training looked at how owners can improve their business by way of training in topics such as financial, leadership, artificial intelligence and more.
It will feature technical and management training, led by leading instructors ready to equip shop owners, serviceadvisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on AutoService World.
Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, serviceadvisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on AutoService World.
EPISODE: 052 – An AI Powered CRM for AutoRepair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the autorepair industry.
He was later recruited to go into the aftermarket independent autorepair and tire shop, now part of the Gills Point S chain. It was a natural transition to the sales counter and a serviceadvisor position. However, he believes significant work is needed to change how others view autorepair work.
He outlined expectations for techs and serviceadvisors — but also what they expect from their boss. He gave insights during the program into how to take a measured approach and ensure processes are in place to meet customer expectations, including 14 points for management to run the business successfully.
By Coach Chris Cotton Navigating autorepair shop finances can be as intricate as diagnosing an engine problem: you need the right tools, knowledge, and a solid plan to ensure everything runs smoothly. Let’s break down Ramsey’s seven-step system and tailor it to the unique needs and challenges of autorepair shop owners.
Just 5 years later, Micah, who had worked in the shop over school breaks as a teenager and trained as a serviceadvisor at Ford, rejoined the team. In 2013, the shop rebranded as Exclusive Automotive, signifying a fresh chapter while honoring its roots. Together, Wayde and Micah have built something truly remarkable.
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