Article Customer Service Mechanic 
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.
Shop Marketing Pros
NOVEMBER 25, 2024
Sure, the problem you’re talking about may already have articles, blogs, and videos, but they don’t have your voice. When you’re creating content, you’re speaking directly to your audience—your current and potential customers. Plus, it humanizes your shop and gives customers a better idea of who’s working on their car.
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Tomorrow's Technician
NOVEMBER 15, 2023
We all have a cache of stories involving weird, wacky and downright strange customer service requests, but the majority of them can be traced back to mechanical failure and/or human error. These little tanks also have a peculiar defense mechanism. This article appears courtesy of Counterman.
Shop Marketing Pros
JUNE 21, 2024
But we’re going to give you the long answer as we go through this article. I recently wrote an article where I listed out who they are. But it’s possible you’ll see some pretty big fluctuations in pricing for the services between these companies. Here’s who we are at Shop Marketing Pros as related to this article.
Shop Marketing Pros
AUGUST 6, 2024
So yes, I’ll talk about how you can differentiate using your logo, colors, and fonts – but the meat of this article will be about differentiating your “brand” from your competition. Customer Service Quality of work/parts/overall product Timeliness Price It is possible to have them all. Let’s define those four areas.
Dent Mechanic Group
SEPTEMBER 28, 2023
In this article, we’ll outline the essential factors to help you make an informed decision and ensure your vehicle receives expert care from a trusted professional. Dent Mechanic Group has restored thousands of cars in DFW for over the last 7 years, so we know how to repair the damage quickly and efficiently.
AutoSuccess
JANUARY 14, 2025
Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.
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