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If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotiveserviceadvisor role. Due to significant economic changes in recent years, you may wonder whether serviceadvisor training is the right decision for you in 2024.
You’ve completed your serviceadvisor training and are ready to embark on a rewarding career in the automotive industry. While serviceadvisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.
If auto mechanics are the lifeblood of the automotiverepair industry, serviceadvisors are its beating heart. In addition to acting as the bridge between customers and the service team at autorepairshops, serviceadvisors are responsible for many other tasks that, quite literally, can make or break the business.
By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay autorepairshop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is?
With over 24 years of experience in digital marketing for autorepairshops and over 30 years of automotive business experience, our perspective is unmatched in our space. Similar to automotiverepair, there are situations where these concepts may not apply.
The serviceadvisor engages in the direct dealings with the customer. From the time that the engagement takes place – the serviceadvisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.
Without a mechanic labor time guide, determining how much you’ll charge for individual automotiverepairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.
The integration of automotiverepair operation processes can have a significant impact on quality service delivery. The serviceadvisor and interaction with the customer along with the technician and parts management processes are the key to a seamless autorepair operations.
Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The AutoRepairShop Software being used should prompt the serviceadvisor to do this.
Each stage of the repair process should be recognized as being ready to start, in progress or complete. Automated visibility of these statuses should be provided by the AutoRepairShop Management software. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.
Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first autorepairshop. We’ll also interview experts in the automotive field. We discuss tools, techniques, & ideas to sharpen your skills.
As 2023 came into view, were you busy filling your calendar with the top automotiverepair events? Many autorepair expos, conferences, and trade shows are just getting scheduled now. You can then greatly benefit by exchanging ideas and perspectives, like overcoming challenges and growing your autorepair company.
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