Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. This blog post highlights a few places where you can find employment and begin to impact the automotive industry after your training.

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Service Advisor Auto Mechanic Training Customer Service Technical 251

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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RepairPal

OCTOBER 23, 2024

Vince's Motors in Baltimore, MD, RepairPal Certified auto repair shop focuses on quality customer service and community involvement. The post RepairPal Certified Shop Profile: Vince’s Motors appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Automotive Training Centre

JANUARY 17, 2024

As an independent auto body estimator, staying updated helps build a stellar reputation. Engage with local auto repair shops, insurance companies, and car dealerships. The more people know about your services, the more likely you will get referrals. Attend industry events, workshops, and seminars.

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RepairPal

OCTOBER 11, 2024

Learn how RepairPal Certified auto repair shops build relationships with customers through customer service, customer engagement, and loyalty programs. The post Building Strong Customer Relationships in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 85

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Did you like this article?

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AutoFix

NOVEMBER 18, 2024

Owning an auto repair shop is more than just managing repairs and customer interactions—it’s about driving profitability, building a skilled and motivated team, and fostering long-lasting customer relationships. Yet, achieving this success is no easy feat.

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AutoFix

OCTOBER 29, 2024

Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.

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Shop Marketing Pros

NOVEMBER 25, 2024

Sure, the problem you’re talking about may already have articles, blogs, and videos, but they don’t have your voice. When you’re creating content, you’re speaking directly to your audience—your current and potential customers. When you stay in front of your customers, you’re reminding them why they trusted you in the first place.

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AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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AutoShopOwner

NOVEMBER 15, 2024

Five Proven Tips to Improve Your Bottom Line By Joe Marconi, an Elite Blog - A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a lack of financial knowledge. The fact is that too many auto repair shops struggle financially.

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Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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Automotive Management Network

JULY 13, 2023

In this blog post, we will explore nine compelling reasons why hiring a business coach could be the smartest move you make this year. From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Let’s dive in!

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The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. With the guidance of AutoFix Auto Shop Coaching, let’s delve into the pros and cons of entering this industry. Community Engagement Auto repair shops play a crucial role in their communities.

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RepairPal

OCTOBER 18, 2024

Discover how Certified auto repair shops grow their business with online reviews, loyalty programs, and community involvement to boost customer engagement. The post How Auto Repair Marketing Drives Customer Engagement appeared first on RepairPal Shops Blog: Modern Shop Owner.

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AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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AutoFix

MAY 9, 2024

Recognizing Growth and Change Coaching in the auto repair industry is all about facilitating growth and excellence. It’s about steering shop owners and managers through business operations, customer service, and team management challenges. Well, that’s a success story, my friend. Celebrate the milestone!

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RepairPal

NOVEMBER 1, 2024

Top Line Car Care is a RepairPal Certified auto repair shop that focuses on customer-focused service in Wylie, Texas. The post RepairPal Certified Shop Profile: Top Line Car Care appeared first on RepairPal Shops Blog: Modern Shop Owner.

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AutoFix

AUGUST 6, 2024

Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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RepairPal

FEBRUARY 7, 2024

Customers heavily rely on your auto repair shop to fix their vehicles and provide a reliable and trustworthy service experience. Here are 5 ways that your shop can build trust with automotive customers.

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AutoVitals

DECEMBER 28, 2023

In addition to excellent repair work and customer service, you must understand and master the art of marketing. However, most independent auto repair shops do not have a dedicated marketing specialist. Because of time constraints, many shops rely on word-of-mouth marketing.

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AutoFix

JUNE 28, 2024

Happy employees are more engaged, motivated, and efficient, which translates to better customer service. To date, I have not had a shop that transitioned to a four-day work week that hasn’t increased productivity. Enhanced Customer Satisfaction: A well-rested and satisfied team will likely provide excellent customer service.

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Bolt on Technology

JULY 16, 2024

Finding ways to attract more customers to your auto repair shop is crucial for success. This technology can streamline your inspection processes and improve customer communication. One effective method is through the use of vehicle inspection software.

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The Mechanic Doctor

MAY 25, 2024

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics Finding the right auto repair shop can be like finding a cache of hidden treasures. Both alternatives can offer high-quality service. Panic sets in; where do you switch for salvation?

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AutoFix

JANUARY 25, 2024

The Power of Expert Coaching In the competitive auto repair industry , success hinges on strategic business management, exceptional customer service, and continuous growth. Why Choose AutoFix Auto Shop Coaching?

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AutoFix

JULY 5, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching Hey there, fellow auto repair shop owners ! Let’s chat about how your shop has been doing so far, what might have held you back, and how you can turn things around for a strong finish to the year. Let’s make the next six months count!

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AutoVitals

JANUARY 16, 2024

Efficiency, accuracy, and customer service are central to an auto repair shop's success. AutoVitals prioritizes fast and accurate point-of-sale integrations to ensure that shop and customer data is accurate. Writer, a leading shop management software. Writer, a leading shop management software.

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Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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AutoFix

SEPTEMBER 19, 2023

The world of auto repair is a dynamic blend of technical expertise, customer service, and business acumen. The independent auto repair shop owner, as the epicenter of this universe, has a unique set of responsibilities.

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Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. At Shop Marketing Pros, we tend to work with the best of the best shops. Comeback Rate or Customer Satisfaction I put these two together because they work hand-in-hand. It’s also your job to make the client happy.

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AutoFix

SEPTEMBER 19, 2023

A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!” By embracing Bob Farrell’s “Give them the pickle!”

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Auto Repair Customer Service Auto Repair Shop Education 40

Autoflow

SEPTEMBER 13, 2023

Your auto repair shop thrives when you focus on loyal customers, not chasing new ones. Therefore, automotive customer retention should influence every business decision, from marketing strategies to service offerings. Conversely, shops who rush customers through and offer shoddy work have higher turnovers.

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AutoFix

APRIL 19, 2024

As experts in auto repair shop consulting , we understand the common pitfalls that many shop owners face and how to steer clear of them. At AutoFix Auto Shop Coaching, our goal is to help you thrive in this competitive industry by offering proven strategies and guidance.

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AutoFix

MARCH 22, 2024

AutoFix Auto Shop Coaching , spearheaded by Chris Cotton , believes that a well-trained and motivated team is the backbone of any successful auto repair shop. Investing in ongoing technical training ensures your team stays updated on the latest automotive technologies and repair techniques.

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Auto Repair Shop Auto Repair Technical Management 52

Automotive Management Network

AUGUST 30, 2024

In an earlier article we discussed how to negotiate with customers who leave bad online reviews for auto repair shops. This is only half the strategy for shops that want good online profiles, though. The other part is more proactive and involves giving your customers incentives to leave you good reviews.

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C and C Automotive

AUGUST 10, 2024

Choosing The Right Auto Repair Shop Selecting a reputable auto repair shop is crucial for quality transmission repairs or replacements. Look for a shop with certified technicians, positive customer reviews, and a clear warranty policy.

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