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While there are many facets to operating a successful autorepair business, one thing that is common to all is that it needs to be profitable. The fact is that too many autorepairshops struggle financially. Most autorepairshops either have an in-house bookkeeper or an accountant to generate these reports.
What if I told you that your customers journey with your shop starts long before a customer walks through your door? Your website, Google Business Profile, and the shops social media presence all shape that first impression. Does Your AutoRepair Website Convert Customers? Make sure yours sends the right message.
Background of Refer a Car LLC (00:08:06) Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with autorepairshops. Community Engagement Through Fundraising (00:09:35) Jeremy discusses the successful fundraising initiative that connected local youth groups with autorepairshops.
Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper serviceadvisor training and the need to always look for ways to turn a “no” into a positive response.
Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly serviceadvisors, don't stick to the sales process. The bottom line is this: All autorepairshops go through ups and downs. As a business coach, I see this all too often.
How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your AutoRepairShop Running a successful autorepairshop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Schedule services at a time convenient for the customer.
*The need to promote trade schools (00:09:24)* Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the autorepair industry. Talks about how AI is there to help them focus on creating amazing customer experiences.
Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first autorepairshop. ” He is the author of the book, Your Perfect Shop: How to Start, Run & Sell a Profitable Shop.
Technology has transformed everything we do in a day, including how we work in autorepairshops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in autorepair bays truly made for a game-changer. Why Use a Tablet for Your AutoRepairShop?
Do you believe that your autorepairshop is the same as every other autorepairshop? Most shop owners don’t, and they’re right. It’s like the flywheel in the book Good to Great. Go look at your serviceadvisors and technicians and truly look at how they’re dressed and groomed.
You can then greatly benefit by exchanging ideas and perspectives, like overcoming challenges and growing your autorepair company. Every conference you attend gives you even more insights needed to take your autorepairshop to the next level. Book your complimentary, virtual ticket and join me at Amplify 2023.
Welcome and Topic Introduction (00:00:10) Brian Walker welcomes listeners and introduces the topic of making great first impressions in autorepair. Secret Shopper Concept (00:01:03) Kim discusses the idea of offering secret shopper services to evaluate first impressions in autorepairshops.
This restaurant was known for its elegant atmosphere, first-rate service, quality food, and also known for its high prices. I was a little hesitant, but believing this would be a great choice, I called the restaurant and booked a reservation. When you make your autorepairshop remarkable, people will take notice.
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