AutoFix

OCTOBER 29, 2024

Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.

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Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place. They might believe you, but some customers are tough cookies.

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AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! This boosted shop morale and employee performance! On-going education helps improve customer service, therefore boosting revenue.

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AutoShopOwner

AUGUST 9, 2023

Running an auto repair shop is a rewarding career and an integral part of a community. As an auto shop owner, you must understand the importance of implementing the necessary systems and processes to keep your business profitable and sustainable long-term.

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Autoflow

NOVEMBER 3, 2023

That makes them question your auto shop quality control measures. After all, you don’t want customers to have any doubts about your ability to perform top-notch work. Take away the guessing game by consistently delivering the quality assurance you expect to wow your loyal customer base.

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Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. What Services Do You Want To Sell? Let’s get started. Contents 1.

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Shop Marketing Pros

NOVEMBER 25, 2024

When you’re creating content, you’re speaking directly to your audience—your current and potential customers. Action Step: Instead of thinking, “This has been done,” ask yourself, “How can I make this relevant to my customers ?” Let’s be real—creating completely original content in 2024 is close to impossible. You think, “Why bother?”

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Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Independent shops often have a more personal touch, allowing you to build strong relationships with your customers and experience greater autonomy in your work.

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Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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Automotive Training Centre

OCTOBER 1, 2024

Discover AutoCodes in Auto Mechanic Training AutoCodes is an essential app for understanding vehicle diagnostics. Students in auto mechanic training often encounter a variety of error codes while working with vehicles, and AutoCodes provides detailed descriptions, solutions, and repair advice for each code.

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Automotive Training Centre

JUNE 4, 2024

As a shop manager, you’ll oversee the day-to-day operations of an automotive repair shop, ensuring that everything runs smoothly and efficiently. This practical experience is invaluable as it allows students to develop the skills and confidence to diagnose and repair automotive issues.

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Automotive Training Centre

JANUARY 17, 2024

But entering the industry as an independent contractor, where you’ll be in direct competition with giant insurance companies and other collision repair shops, can ramp up the pressure in multiple folds. Landing clients as an independent auto body estimator can be challenging, yet it’s not impossible.

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Automotive Training Centre

NOVEMBER 2, 2023

In an era marked by technological advancements, shifting consumer preferences, and economic fluctuations, the independent auto detailer faces a unique set of challenges and opportunities. It requires not only a keen eye for detail but also a strategic approach to reaching your target audience and building a loyal customer base.

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AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. With the guidance of AutoFix Auto Shop Coaching, let’s delve into the pros and cons of entering this industry. Community Engagement Auto repair shops play a crucial role in their communities.

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Automotive Management Network

JULY 13, 2023

From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Within the context of an auto repair shop, a business coach can provide invaluable guidance to navigate industry complexities, optimize processes, and fuel growth.

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Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

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Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

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Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

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AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

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The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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AutoFix

MAY 9, 2024

Recognizing Growth and Change Coaching in the auto repair industry is all about facilitating growth and excellence. It’s about steering shop owners and managers through business operations, customer service, and team management challenges. It’s something to be celebrated! Celebrate the milestone!

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AutoFix

AUGUST 6, 2024

Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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Shop Marketing Pros

JUNE 14, 2023

*The need to promote trade schools (00:09:24)* Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry. The hosts compare it to the Ritz Carlton and Chick-fil-A.

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Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?

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AutoFix

JUNE 28, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching Boosted Employee Morale and Productivity: One of the most significant advantages of a four-day workweek is its positive impact on employee morale. Happy employees are more engaged, motivated, and efficient, which translates to better customer service.

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The Mechanic Doctor

MAY 25, 2024

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics Finding the right auto repair shop can be like finding a cache of hidden treasures. A reliable store will offer a green provider, decreasing downtime for repairs and minimizing inconvenience for you as a patron.

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AutoFix

JULY 5, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching Hey there, fellow auto repair shop owners ! Let’s chat about how your shop has been doing so far, what might have held you back, and how you can turn things around for a strong finish to the year. Understanding these setbacks is crucial.

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Shop Marketing Pros

OCTOBER 9, 2024

While you may already provide exceptional service, standing out in a crowded market requires a focused strategy. It’s not just about doing good work; it’s about showing what makes your shop truly unique. Understanding Brand (00:02:26) Explains that a brand is more than just a logo; it embodies the overall customer experience.

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AutoFix

JANUARY 25, 2024

The Power of Expert Coaching In the competitive auto repair industry , success hinges on strategic business management, exceptional customer service, and continuous growth. Why Choose AutoFix Auto Shop Coaching? Client Testimonial from Carmen Z. “We

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BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. The individual customer’s driving habits drive the details of the plan.

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Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. So, how does a 10-inch tablet revolutionize your shop?

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Shop Marketing Pros

AUGUST 6, 2024

Do you believe that your auto repair shop is the same as every other auto repair shop? Most shop owners don’t, and they’re right. I’ve never had a bad experience here” Now this shop is truly a great shop. I’ve never had a bad experience here” Now this shop is truly a great shop.

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AutoInc.

MARCH 6, 2024

Time Constraints: Running an auto repair shop can be time-consuming, feeling caught up in the day to day. Don’t allow incentives to sacrifice other areas such as customer service. Leadership plays a crucial role in the success of an auto repair shop, just as it does in any other small business.

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AutoVitals

DECEMBER 28, 2023

In addition to excellent repair work and customer service, you must understand and master the art of marketing. However, most independent auto repair shops do not have a dedicated marketing specialist.

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