CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 98

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Can the average repair shop afford to keep current on all makes and models?

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Auto Repair Shop ASE ASE Certification IT 130

Shop Marketing Pros

DECEMBER 11, 2024

Background of Refer a Car LLC (00:08:06) Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops. Community Engagement Through Fundraising (00:09:35) Jeremy discusses the successful fundraising initiative that connected local youth groups with auto repair shops.

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Auto Repair Auto Repair Shop Service Advisor Management 130

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

Business Actualization

AUGUST 5, 2024

With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space. These reports should focus on metrics that are relevant to the client’s business goals, such as form submissions and phone calls for an auto repair shop.

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Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Automated appointment reminders via text or email.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. The bottom line is this: All auto repair shops go through ups and downs. As a business coach, I see this all too often.

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Auto Repair Shop Service Advisor Auto Repair Car 130

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Tire Review Magazine

JANUARY 1, 2025

Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency. Job View also enables shops to check job profitability to ensure they meet profit goals.

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Software Management Auto Repair Shop Auto Repair 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. Contact CATI for more information now! Provide personalized assistance throughout the recall process.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Tire Review Magazine

JANUARY 1, 2025

Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency. Job View also enables shops to check job profitability to ensure they meet profit goals.

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Software Management Auto Repair Shop Auto Repair 52

AutoFix

JUNE 19, 2024

But what is a service writer , and why is their role so crucial in an auto repair shop ? In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business.

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Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Sure, we had the internet, but information still was not at a premium like it is today. Today, there is no excuse.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?

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Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. At Shop Marketing Pros, we tend to work with the best of the best shops. If you have a low average estimate, you’ll certainly have a low average repair order. The job of an auto repair shop is to fix cars.

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Auto Repair Shop Service Advisor Media Auto Repair 130

Institute for Automotive Business Excellence

APRIL 4, 2024

In the dynamic landscape of independent auto repair shops, every decision counts towards the profits, sustainability, and growth of the business. By understanding these variables shop owners can make informed pricing decisions that align with their business goals.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

DECEMBER 12, 2024

The DVI (Digital Vehicle Inspection) is often described with the primary focus on educating and informing the customer, which we also hope positively impacts our ARO. Shops make too many assumptions that just because they send a link, that a customer will know what to do with it. Could you please open those up for me?

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Service Advisor Auto Repair Shop Auto Repair Education 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Shop Marketing Pros

OCTOBER 27, 2023

If you’re reading this years later, don’t worry because the information in this article is timeless. We just came through the summer months and most auto repair shops seemed to do pretty well. Does it represent your auto repair shop well? As I write this, it’s October 2023.

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Auto Repair Auto Repair Shop Car Media 235

FastTrak Auto Shop Management Systems

JULY 26, 2023

Each stage of the repair process should be recognized as being ready to start, in progress or complete. Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.

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Automotive Repair Vehicle Repair Automotive Vehicle 52

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? If the repairs are more extensive or expensive than they were expecting, they may become suspicious, and that’s a huge barrier to building trust.

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Education Service Advisor Auto Repair Shop Management 52

Institute for Automotive Business Excellence

APRIL 26, 2023

Lea has always centered his work around helping auto repair shop owners succeed. Lea will be joining a team of incredible coaches, instructors, and professionals that share his dedication to benefitting the lives of auto repair shop owners everywhere. "I

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Auto Repair Shop Auto Repair Service Advisor Automotive 52

AutoFix

FEBRUARY 21, 2023

Many auto repair expos, conferences, and trade shows are just getting scheduled now. So, grab your calendar and start preparing to fill out your schedule with exciting and informative events you’ll love to attend. Every conference you attend gives you even more insights needed to take your auto repair shop to the next level.

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Automotive Auto Repair Auto Repair Shop Service Advisor 52

Autoshop Solutions

JUNE 13, 2024

ASR Automotive Service & Repair is a full-service auto repair shop in Fort Collins, Colorado, operating since 2008. Their commission-free service advisors offer a customer-centric approach that values transparency with several perks and amenities. T-Mobile by Zeta Global, and many more.

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Check Engine Light Auto Repair Auto Repair Shop Service Advisor 52

Autoflow

MAY 8, 2023

They also record a list of suggested repairs for the future, creating an easily accessible digital record for each vehicle. As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Driver's Edge

FEBRUARY 23, 2024

Finding a reliable auto repair shop that understands the specific needs of your vehicle is crucial for maintaining its longevity and performance. Understanding Year-Round Auto Maintenance and Repair Driving in Dallas requires year-round attention to your vehicle's maintenance.

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Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

Shop Marketing Pros

JANUARY 29, 2025

Welcome and Topic Introduction (00:00:10) Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair. Secret Shopper Concept (00:01:03) Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.

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Auto Repair Shop Auto Repair Service Advisor Customer Service 130

AutoShopOwner

DECEMBER 26, 2024

While dining in a high-class, swanky restaurant may not be the same as going to your auto repair shop, there are things you can do to enhance your customers experience. When you make your auto repair shop remarkable, people will take notice. Now to be fair, can we completely make price irrelevant?

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