Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

AutoVitals

AUGUST 15, 2024

Miramar Automotive and Transmission was recently voted the Best Auto Repair Shop in San Diego by San Diego Magazine. This well-deserved achievement recognizes Miramar Automotive’s years of dedication to customer service and excellence.

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Auto Repair Shop Auto Repair Automotive Customer Service 94

Autoflow

NOVEMBER 3, 2023

Why Quality Control Matters for Auto Repair Shops By taking care of the details on every repair order, you set a higher standard that will pay off for your auto repair shop. Its systems work for auto repair shops and other businesses in the automotive industry. Book a demo today.

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Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place.

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Auto Repair Shop Auto Repair Customer Service 130

AutoVitals

DECEMBER 11, 2023

Vehicles have become more complex, and auto repair shops are busier than ever. Integrating auto repair shop software designed to meet the demands of the independent auto repair industry will significantly streamline operations and enhance customer service.

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Auto Repair Shop Auto Repair Software Management 72

RepairPal

FEBRUARY 23, 2024

Keeping customers happy is the key to a successful auto repair business. Check out these 6 ways to improve customer service in your auto repair shop. The post 6 Ways to Improve Customer Service in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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RepairPal

SEPTEMBER 3, 2024

Attract high-quality customers to your auto repair shop with strategies like word-of-mouth, a strong online presence, and customer service. The post How to Attract High-Quality Customers To Your Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Auto Repair Customer Service 71

Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

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Auto Repair Auto Repair Shop Insurance Customer Service 130

Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

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Auto Repair Auto Repair Shop Insurance Customer Service 130

AutoFix

OCTOBER 29, 2024

Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.

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Auto Repair Auto Repair Shop Consulting Management 98

Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

RepairPal

OCTOBER 11, 2024

Learn how RepairPal Certified auto repair shops build relationships with customers through customer service, customer engagement, and loyalty programs. The post Building Strong Customer Relationships in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 85

AutoFix

JANUARY 17, 2025

Running a successful auto repair shop requires more than just technical expertise. If your shop is struggling with inconsistent profit margins, team dynamics, or long-term growth strategies, it may be time to consider professional business coaching. Why Choose AutoFix Auto Shop Coaching?

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Auto Repair Shop Auto Repair Automotive Repair Management 52

Bolt on Technology

OCTOBER 1, 2024

Keeping your auto repair shop running smoothly while attracting new customers remains a top priority for most auto repair shop owners. That’s where auto repair shop software can help.

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Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

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Customer Service Auto Repair Shop Auto Repair Management 52

Automotive Training Centre

MAY 29, 2024

This blog post explores the responsibilities, necessary skills, and the journey to becoming a successful shop foreman, providing a comprehensive insight into this rewarding career. This role includes managing a team of mechanics, ensuring the quality and efficiency of repairs, and handling customer relations.

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Mechanic Auto Mechanic Training Technical Auto Repair Shop 228

AutoFix

NOVEMBER 18, 2024

Owning an auto repair shop is more than just managing repairs and customer interactions—it’s about driving profitability, building a skilled and motivated team, and fostering long-lasting customer relationships. Yet, achieving this success is no easy feat.

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Auto Repair Shop Auto Repair Consulting Automotive 52

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

Lankar

MARCH 2, 2020

Auto repair shops are more service driven. With their superior levels of customer service and by focus on developing customer loyalty, they tend to drive their business towards success. So, is marketing really important for an auto repair shop? The answer is, yes.

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Auto Repair Shop Auto Repair Customer Service Software 52

AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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Auto Repair Shop Auto Repair Software Management 52

RepairPal

OCTOBER 18, 2024

Discover how Certified auto repair shops grow their business with online reviews, loyalty programs, and community involvement to boost customer engagement. The post How Auto Repair Marketing Drives Customer Engagement appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 85

Mitchell 1

APRIL 2, 2024

Due to high demand, we've expanded our shop management, Manager SE service of Active Recall automatic notifications to cover nearly all vehicles. Now, shops can build trust and confidence by reinforcing their commitment to safety and customer service.

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Auto Repair Shop Auto Repair Management Customer Service 59

Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

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Hospitality Auto Repair Shop Auto Repair Customer Service 130

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

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Service Advisor Automotive Services Automotive Automotive Repair 268

Auto Service World

SEPTEMBER 28, 2024

Photo Source: [link] When you’re considering relocating your auto repair business, developing a thorough moving plan is essential to guarantee a smooth shift. Start by evaluating your current situation, including lease obligations and customer demographics. Let’s explore the next steps.

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Shop Marketing Pros

JUNE 21, 2024

If you’re an auto repair shop owner you’re no stranger to questions about pricing. People want to know why you’re so much higher (or lower) than the shop down the street, or why they can buy the part so much cheaper online. The short answer is, you get what you pay for. And that’s not fast or cheap.

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Auto Repair Auto Repair Shop Media Customer Service 130

AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. With the guidance of AutoFix Auto Shop Coaching, let’s delve into the pros and cons of entering this industry. Community Engagement Auto repair shops play a crucial role in their communities.

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Auto Repair Shop Auto Repair Technical Management 52

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Independent shops often have a more personal touch, allowing you to build strong relationships with your customers and experience greater autonomy in your work.

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Service Advisor Auto Mechanic Training Technical Customer Service 242

Automotive Training Centre

OCTOBER 1, 2024

Key Features : – Real-time diagnostics and performance data – Compatible with most vehicles – Customizable dashboard – Data logging and graphing for analysis In addition to diagnostic apps, observing real-world repair processes can provide invaluable insights.

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Auto Mechanic Training Mechanic Automotive Repair Auto Repair 244

Automotive Management Network

JULY 13, 2023

From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Within the context of an auto repair shop, a business coach can provide invaluable guidance to navigate industry complexities, optimize processes, and fuel growth.

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Auto Repair Shop Auto Repair Customer Service Management 52

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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AutoFix

MAY 9, 2024

Recognizing Growth and Change Coaching in the auto repair industry is all about facilitating growth and excellence. It’s about steering shop owners and managers through business operations, customer service, and team management challenges. It’s something to be celebrated! Celebrate the milestone!

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Auto Repair Shop Auto Repair Management Customer Service 52

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Customer Service 130

AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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AutoFix

AUGUST 6, 2024

Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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