Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

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Customer Service Auto Repair Shop Auto Repair Management 52

RepairPal

AUGUST 28, 2024

Master key strategies for a successful auto repair shop, from excellent customer service to leveraging advanced technology for growth. The post How To Run a Successful Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

Auto Repair Shop 105

Auto Repair Shop Auto Repair Customer Service Management 105

Solera

MAY 8, 2023

Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops. Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair. Try a demo today!

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Auto Repair Shop Auto Repair Management Vehicle Repair 130

Bolt on Technology

MARCH 25, 2025

One key consideration is how you keep track of your customers. This becomes more complicated in the auto repair shop industry because many of your customers will have more than one vehicle.

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Auto Repair Shop Auto Repair Vehicle Customer Service 52

RepairPal

SEPTEMBER 3, 2024

Attract high-quality customers to your auto repair shop with strategies like word-of-mouth, a strong online presence, and customer service. The post How to Attract High-Quality Customers To Your Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Auto Repair Customer Service 104

Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place. They might believe you, but some customers are tough cookies.

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Auto Repair Shop Auto Repair Customer Service Utilities 130

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Customer Service 130

RepairPal

FEBRUARY 23, 2024

Keeping customers happy is the key to a successful auto repair business. Check out these 6 ways to improve customer service in your auto repair shop. The post 6 Ways to Improve Customer Service in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Customer Service Auto Repair Auto Repair Shop 105

AutoShopOwner

AUGUST 9, 2023

Running an auto repair shop is a rewarding career and an integral part of a community. As an auto shop owner, you must understand the importance of implementing the necessary systems and processes to keep your business profitable and sustainable long-term.

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Auto Repair Shop Auto Repair Management Media 100

AutoVitals

AUGUST 15, 2024

Miramar Automotive and Transmission was recently voted the Best Auto Repair Shop in San Diego by San Diego Magazine. This well-deserved achievement recognizes Miramar Automotive’s years of dedication to customer service and excellence.

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Auto Repair Shop Auto Repair Automotive Customer Service 97

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! This boosted shop morale and employee performance! On-going education helps improve customer service, therefore boosting revenue.

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Auto Repair Shop Auto Repair Service Advisor Finance 130

AutoVitals

DECEMBER 11, 2023

Vehicles have become more complex, and auto repair shops are busier than ever. Integrating auto repair shop software designed to meet the demands of the independent auto repair industry will significantly streamline operations and enhance customer service.

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Auto Repair Shop Auto Repair Software Management 79

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

Autoflow

NOVEMBER 3, 2023

Why Quality Control Matters for Auto Repair Shops By taking care of the details on every repair order, you set a higher standard that will pay off for your auto repair shop. Its systems work for auto repair shops and other businesses in the automotive industry. Book a demo today.

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Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Bolt on Technology

OCTOBER 1, 2024

Keeping your auto repair shop running smoothly while attracting new customers remains a top priority for most auto repair shop owners. That’s where auto repair shop software can help.

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Auto Repair Shop Auto Repair Software Service Technicians 82

Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service 130

Shop Marketing Pros

NOVEMBER 25, 2024

Check out this episode of the Auto Repair Marketing Podcast where we discuss Doing Video Every Day for a Month to see how consistency pays off. What might seem basic to you—like how to maintain a car or when to get an oil change—can be brand-new information for your customers. You don’t need to post daily to stay relevant.

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Auto Repair Auto Repair Shop Media Oil Change 130

RepairPal

OCTOBER 11, 2024

Learn how RepairPal Certified auto repair shops build relationships with customers through customer service, customer engagement, and loyalty programs. The post Building Strong Customer Relationships in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 105

Automotive Training Centre

MAY 29, 2024

This blog post explores the responsibilities, necessary skills, and the journey to becoming a successful shop foreman, providing a comprehensive insight into this rewarding career. This role includes managing a team of mechanics, ensuring the quality and efficiency of repairs, and handling customer relations.

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Mechanic Auto Mechanic Training Auto Repair Shop Technical 289

Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

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Auto Repair Auto Repair Shop Insurance Customer Service 130

Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

Auto Repair 130

Auto Repair Auto Repair Shop Insurance Customer Service 130

Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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Auto Repair Software Auto Repair Shop Management 130

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

RepairPal

OCTOBER 18, 2024

Discover how Certified auto repair shops grow their business with online reviews, loyalty programs, and community involvement to boost customer engagement. The post How Auto Repair Marketing Drives Customer Engagement appeared first on RepairPal Shops Blog: Modern Shop Owner.

Auto Repair 105

Auto Repair Auto Repair Shop Customer Service 105

Auto Service World

SEPTEMBER 4, 2024

So if you know a shop that has stood out in the last year and is going above and beyond for its customers, click here or fill out the form below to nominate them for the award, sponsored by Milwaukee Tool.

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Auto Repair Shop Auto Repair Automotive Repair Customer Service 289

Automotive Training Centre

OCTOBER 1, 2024

Key Features : – Real-time diagnostics and performance data – Compatible with most vehicles – Customizable dashboard – Data logging and graphing for analysis In addition to diagnostic apps, observing real-world repair processes can provide invaluable insights.

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Auto Mechanic Training Mechanic Automotive Repair Auto Repair 298

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

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Service Advisor Automotive Services Automotive Automotive Repair 306

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

Lankar

MARCH 2, 2020

Auto repair shops are more service driven. With their superior levels of customer service and by focus on developing customer loyalty, they tend to drive their business towards success. So, is marketing really important for an auto repair shop? The answer is, yes.

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Auto Repair Shop Auto Repair Customer Service Software 52

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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Service Advisor Management Automotive Technical 306

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

RepairPal

OCTOBER 23, 2024

Vince's Motors in Baltimore, MD, RepairPal Certified auto repair shop focuses on quality customer service and community involvement. The post RepairPal Certified Shop Profile: Vince’s Motors appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Customer Service Auto Repair Management 105

Automotive Training Centre

JUNE 4, 2024

As a shop manager, you’ll oversee the day-to-day operations of an automotive repair shop, ensuring that everything runs smoothly and efficiently. It requires strong leadership, excellent customer service skills, and a solid understanding of business operations.

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Auto Mechanic Training Mechanic Management Technical 298

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Independent shops often have a more personal touch, allowing you to build strong relationships with your customers and experience greater autonomy in your work.

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Service Advisor Auto Mechanic Training Customer Service Technical 279

AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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Auto Repair Shop Auto Repair Software Management 52

Auto Service World

SEPTEMBER 28, 2024

Photo Source: [link] When you’re considering relocating your auto repair business, developing a thorough moving plan is essential to guarantee a smooth shift. Start by evaluating your current situation, including lease obligations and customer demographics. Let’s explore the next steps.

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Auto Repair Insurance Transportation Media 130

Auto Service World

SEPTEMBER 12, 2024

Canadian vehicle owners are facing rising costs for maintenance and repairs as inflation continues to impact the automotive aftermarket. Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 per cent jump.

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Auto Repair Auto Repair Shop Oil Change Customer Service 207