Shop Marketing Pros

DECEMBER 11, 2024

EPISODE: 130 Beyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shops success. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Lets dive in!

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Auto Repair Auto Repair Shop Service Advisor Management 130

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Customer Service 130

Bolt on Technology

NOVEMBER 26, 2024

Efficient communication is the backbone of any successful auto repair shop. When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability.

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Auto Repair Shop Service Advisor Auto Repair IT 104

Shop Marketing Pros

MARCH 23, 2025

Long before they think about booking an appointment, potential customers are already forming opinions about your shop based on what they see online in your auto repair marketing, what they hear over the phone, and notice from the parking lot. Does Your Auto Repair Website Convert Customers?

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Auto Repair Shop Auto Repair Media Service Advisor 130

Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Every show covers all topics in the auto repair space, and Carm has undoubtedly become the voice of the aftermarket.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Auto Service World

AUGUST 22, 2024

There are two ways to draw clients into your auto repair shop: You can hunt them down or farm them, according to a shop coach. Shops were busy during the pandemic — but … The post Are you hunting customers or farming them? appeared first on Auto Service World.

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Auto Repair Shop Auto Repair Service Advisor Management 290

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! This boosted shop morale and employee performance! On-going education helps improve customer service, therefore boosting revenue.

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Auto Repair Shop Auto Repair Service Advisor Finance 130

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! As I write this, it’s October 2023.

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Auto Repair Auto Repair Shop Car Media 235

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is?

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Auto Repair Shop ASE ASE Certification IT 130

Business Actualization

AUGUST 5, 2024

Transparency is crucial in marketing, as it is in the auto repair industry. With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space.

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Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops. Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 98

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Be upfront about labor time and costs to avoid surprises.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Shop Marketing Pros

AUGUST 7, 2024

EPISODE: 112 – A Marketer’s Take on “Just Say Yes” Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of “just say yes” in the auto repair industry.

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Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Tomorrow's Technician

OCTOBER 12, 2023

My thought is the local auto repair shops will notice their local program and hop on board to help them, in turn, finding the next crop of technicians.” My Father’s Shop is a family-owned and operated business located just south of the Dallas Ft. The schools with the most votes ‘win’ much needed tools and equipment.

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Auto Repair Shop Service Advisor ASE Auto Repair 246

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Schedule services at a time convenient for the customer.

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Auto Repair Shop Service Advisor Auto Repair Management 52

AutoVitals

MAY 23, 2023

Are you looking for a way to streamline your auto repair shop and make your financial gains a bit clearer? A point-of-sale system (POS) might just be the ticket to making your business turn better profits while saving your technicians and service advisors more time.

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Auto Repair Shop Auto Repair Service Advisor Auto Repair Services 52

Shop Marketing Pros

FEBRUARY 20, 2024

A Video Marketing Masterclass for Auto Repair Shop Owners Changing the Industry L&N Automotive April 13th, 2024 Register Now Join industry experts Brian Walker of Shop Marketing Pros and Chris Enright of Enright Automotive for an immersive, 8-hour class designed to turbocharge your marketing efforts using the power of video.

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Auto Repair Shop Auto Repair Service Advisor Automotive 130

AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. The bottom line is this: All auto repair shops go through ups and downs. As a business coach, I see this all too often.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Solera

JUNE 25, 2024

Efficiency and experience can reduce the actual time it takes to complete the service, a work ethic that serves technicians and service managers in enhancing profits and increasing customer satisfaction. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?

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Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

SEPTEMBER 26, 2023

While many consumers opt to head to the dealership, more and more are taking advantage of better pricing and the friendly atmosphere of independent auto repair shops. Independent shops offer much more, including a personal touch, a community-oriented approach and competitive pricing. Never give up on marketing.

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Auto Repair Shop Auto Repair Service Advisor Management 52

Tire Review Magazine

JANUARY 1, 2025

Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency. Job View also enables shops to check job profitability to ensure they meet profit goals.

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Software Management Auto Repair Shop Service Advisor 52

Tire Review Magazine

JANUARY 1, 2025

Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency. Job View also enables shops to check job profitability to ensure they meet profit goals.

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Software Management Auto Repair Shop Service Advisor 52

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

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Auto Repair Shop Auto Repair Service Advisor Management 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Comeback Rate Is Too High Auto repair shops are in the business of fixing cars. It makes sense that you have to actually fix the cars with expert craftsmanship to have a successful auto repair business. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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Auto Repair Shop Service Advisor Auto Repair Car 130

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Autoflow

JUNE 27, 2023

How to Optimize Your Auto Repair Shop Layout for Efficiency with Autoflow Every day, auto repair shops waste time and energy with those tiny inconveniences that eat into your profits. By streamlining your shop, you can reduce wear and tear on your staff and to serve customers better.

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